Notes for call centre owners
Practical notes on outbound campaigns, compliance and AI calling from the team building Quailgent.
Playbooks
Five moments an AI first-caller should hand to a human
Pricing pushback is fine for the agent. Legal threats and angry calls are not. Here is where we think the line sits on an outbound campaign.
Benchmarks
What a good outbound script looks like for an AI first-caller
The best scripts read like a conversation, not a form. Here is how we structure scripts for the Outbound Agent.
See it on one of your campaigns
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